FREE WORLDWIDE SHIPPING

We believe in keeping your costs down, which is why we always offer free shipping. We run discounts and promotions throughout the year, so keep an eye out for exclusive offers.

TRACKING INCLUDED

Order processing takes 1-2 working days. Deliveries can take anywhere from 4-7 working days. Total delivery time is within 5-9 working days after placing your order.

Please note that all orders come with a tracking number to keep you informed about the status of your shipment.

Shipping Policy

After you place your order, we will send you an email with your shipping details within 24 hours.

Use our secure "My Account" environment to view all your orders. Including tracking information when provided.

Track your order with your email and order number

We want you to love your purchase from Elicie. If you're not completely satisfied we're here to help.

We accept returns on eligible items within 30 days of the delivery date, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

How to request a Return

1. To start a return, you can contact us at info@elicie.com with:
   - Your order number
   - The reason for your return
2. Once we receive your request, we'll review it and send you:
   - A return address
   - Instructions on how and where to send your item
   Note: return shipping costs, are the customer's responsibility.
3. After receiving and inspecting your returned item, the original amount will be automatically refunded on your original payment method within 10 business days

Please do not send any items back without first contacting us. Unauthorized returns will not be accepted or refunded. 

We begin processing orders quickly to get them to you asap. If you wish to cancel or change an order, please contact us as soon as possible. We can only make changes if your order has not yet been dispatched.

Once the order is shipped, we are unable to modify or cancel it, but you can follow our return process to return any unwanted items.

We work directly with manufacturers and optimize our supply chain to keep prices low without compromising on quality. Yes, all duties and taxes are included in the final price at checkout! There are no hidden fees or surprise charges upon delivery.

If your order is damaged or defective, please don't worry! We're here to help.

Simply send an email to info@elicie.com with your order number and a description of the issue. We'll assess the situation and get a replacement or resolution sorted for you as quickly as possible. Your satisfaction is our priority, and we will make sure you are taken care of.

For any questions or concerns, our customer service team is here to help! You can reach us via email at info@elicie.com or visit our contact page

Our support team is available Monday to Friday from 9 AM to 5 PM (NY Time).

We strive to respond to all queries within 24 hours. Thank you for your patience!